Extended Warranty – 12 Months
Shop with Confidence: Free Returns & Exchanges
Enjoy peace of mind with hassle-free returns or exchanges within 30 days of your purchase. We stand behind every FR Fashion Co. product.
Fast, Reliable U.S. Shipping
Free standard shipping is available on U.S. orders of $79 or more after discounts and before taxes. Most eligible orders ship with tracking.
Manufacturing Defect Warranty
Every eligible FR Fashion Co. bag includes limited coverage for defects in materials or workmanship under normal use. Optional 12-month Extended Protection is also available.
Add 12 months of extended protection to your eligible FR Fashion Co. bag purchase. This plan provides additional coverage for qualifying defects in materials or workmanship under normal use. If an eligible issue is approved, FR Fashion Co. may resolve the claim through repair, replacement, or store credit, based on product availability, claim review, and the nature of the issue.
What Is Covered
Examples of covered conditions may include:
- Stitching failure under normal use
- Zipper or hardware defects
- Strap attachment defects
- Material or workmanship defects not caused by misuse
What Is Not Covered
- Normal wear and tear
- Cosmetic scratches, scuffs, stains, or discoloration
- Accidental damage
- Water damage
- Theft or loss
- Misuse, neglect, or overloading
- Damage caused by travel carriers, airlines, or third parties
- Unauthorized repairs or alterations
How to Submit a Claim
Contact FR Fashion Co. customer service with your order number, a description of the issue, and clear photos of the product. Most claims are reviewed within 5 business days after all required information is received.
Coverage Details
- Duration
- 12 months from date of purchase
- SKU
- WARRANTY-12M
- Price
- $9.99 (one-time, per bag)
- Transferable
- No. Coverage applies to the original purchaser only.
- Claim Limit
- One approved claim per covered product per protection period.
- Eligibility
- This plan must be purchased for an eligible FR Fashion Co. product tied to a valid order.
Important Notes
This extended protection plan is a digital product. No physical item will be shipped. This plan is a limited product protection service offered by FR Fashion Co. It is not insurance and does not cover accidental damage, theft, loss, or misuse. Resolution value is limited to the original purchase price of the covered product. Coverage applies only to eligible FR Fashion Co. products purchased directly from FR Fashion Co. This plan is non-transferable. FR Fashion Co. reserves the right to determine claim eligibility and the appropriate resolution.
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All the details that make FR Fashion Co. bags a cut above the rest.
Product Information
Shipping Coverage
FR Fashion Co. ships to addresses within the United States and internationally. Shipping availability, rates, and estimated transit times are determined by destination and are calculated at checkout.
Free Shipping Threshold
Free standard shipping is available on U.S. orders with a merchandise subtotal of $79 or more (after discounts, before taxes and shipping fees). Merchandise subtotal refers to the total value of products in the order after discounts are applied and before taxes and shipping charges are calculated. Free shipping applies to standard domestic delivery only and does not apply to international orders, expedited shipping selections, or orders shipped to U.S. territories not serviced by standard carriers.
Order Processing Time
Orders are processed within 1–3 business days, Monday through Friday. Orders placed after 2:00 PM PST or on weekends and holidays are processed the following business day. Processing time is separate from and in addition to carrier transit time.
Estimated Transit Time
- United States: 3–7 business days after shipment
- Canada: 5–10 business days after shipment
- Other International: Varies by destination; estimated at checkout
Transit times are carrier-dependent estimates and are not guarantees of delivery. FR Fashion Co. is not responsible for delays caused by the carrier, weather, customs processing, or events outside our control.
Shipping Carriers
Orders are shipped via USPS, UPS, or FedEx. Carrier selection is made at FR Fashion Co.'s discretion based on destination and order specifications.
Delivery Address Accuracy
FR Fashion Co. is not responsible for orders shipped to incorrectly entered addresses. Customers are responsible for verifying shipping details prior to order completion. FR Fashion Co. is not liable for orders delayed, misdelivered, or undeliverable due to an incorrect or incomplete address provided by the customer. Address corrections after an order is placed may not be possible and are not guaranteed.
Lost or Damaged Packages
If your order arrives damaged or is reported as lost by the carrier, contact us at customerservice@frfashionco.com within 7 days of the expected delivery date. We will work with the carrier to investigate and resolve the issue. FR Fashion Co. is not responsible for packages confirmed as delivered by the carrier to the address provided at checkout.
Customs and Import Duties
For international shipments, customs fees, import duties, and applicable taxes are the sole responsibility of the customer. These charges are not included in the order total or shipping fees collected at checkout. FR Fashion Co. has no control over customs processing timelines and is not responsible for delays resulting from customs holds.
Contact
For shipping inquiries, contact:
Email: customerservice@frfashionco.com
Return & Refund Policy
At FR Fashion Co., we want you to love your purchase. Review our return, refund, and exchange options below. For shipping destinations, transit times, duties, and import fees, please see our Shipping Policy.
Return & Refund Policy
Domestic Returns (U.S.)
- Returns accepted within 30 days of purchase.
- Items must be unused, unwashed, and in original packaging with tags attached.
- Email customerservice@frfashionco.com to request a return authorization and prepaid shipping label.
- Refunds are processed within 5–7 business days after inspection.
- Note: Original shipping fees are non-refundable.
International Returns
- Returns accepted within 30 days of purchase.
- Buyer is responsible for return shipping costs. Prepaid labels are not provided for international orders.
- Duties, taxes, and original shipping fees are non-refundable.
- Email customerservice@frfashionco.com with your order number and reason for return for detailed instructions.
- Refunds are issued within 5–7 business days after your return is received and approved.
Exchanges
Domestic Exchanges (U.S.)
- Exchange requests must be initiated within 30 days of purchase.
- Contact customerservice@frfashionco.com with your order number and desired item.
- Exchanges are processed as returns followed by a new order once the original item is received.
International Exchanges
- Currently unavailable for international orders.
- We recommend returning the original item for a refund and placing a new order for the desired product.
Non-Returnable Items
- Final sale items
- Gift cards
- Used, worn, or altered products
Contact Us
For any questions regarding returns or exchanges, contact our support team:
Email: customerservice@frfashionco.com
Thank you for shopping with FR Fashion Co.
FR Fashion Co. bags include limited coverage for defects in materials or workmanship under normal use. This coverage does not apply to normal wear and tear, cosmetic damage, accidental damage, water damage, theft, loss, misuse, overloading, or unauthorized repairs.
If you believe your product has a qualifying defect, contact FR Fashion Co. customer service with your order number, a description of the issue, and clear photos. FR Fashion Co. reviews each claim individually and determines the appropriate resolution based on eligibility, product condition, and available options.
For additional protection, eligible products may also qualify for the FR Fashion Co. Extended Protection Plan.
This page summarizes what FR Fashion Co. provides with purchases made directly through frfashionco.com.
What's Included with Your Purchase
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30-Day Return Window
Items purchased directly from frfashionco.com may be returned within 30 days of receipt. Items must be in original condition and packaging with proof of purchase. Contact us to initiate a return. -
Warranty Coverage
Products purchased directly from frfashionco.com are covered by our limited warranty against manufacturing defects during the applicable warranty period. See our Warranty Coverage page for full terms and exclusions. -
Secure Checkout
Your personal and payment information is processed through SSL-encrypted connections and trusted payment gateways. -
Free Standard Shipping on Eligible U.S. Orders
Free standard shipping is available on U.S. orders of $79 or more after discounts and before taxes. Orders are processed as soon as possible. Shipping timelines vary by carrier and destination. -
Customer Support
Our support team is available to assist with product questions, order status, and return requests. Reach us at customerservice@frfashionco.com.
Questions?
For questions about your purchase, contact our support team at: