Frequently Asked Questions
Shipping and Delivery
We offer standard shipping and expedited shipping options. Standard shipping typically takes 3-7 business days, while expedited shipping takes 1-3 business days.
It depends on the shipping option you choose at checkout and your location. Standard shipping typically takes 3-7 business days, while expedited shipping takes 1-3 business days.
Yes, we offer international shipping to select countries. Please check our shipping policy page for a list of countries we currently ship to.
Returns and Exchanges
We offer a 30-day return policy for most products. Items must be in new, unused condition with all original tags and packaging.
To initiate a return, please contact our customer service team with your order number and reason for the return. They will provide you with a return shipping label and further instructions.
Yes, we offer exchanges for different sizes or colors. Please contact our customer service team to initiate an exchange.
Products and Materials
Our products are made from a variety of materials, including genuine leather, PU leather, and nylon. Please check the product description for specific material information.
Yes, we offer a limited warranty on all of our products. Please check our warranty page for more information.
We strive to use environmentally friendly materials and processes whenever possible. Please check the product description for specific information on a product's eco-friendliness.
Account and Order Management
You can create an account by clicking on the "My Account" link in the top right corner of our website and following the prompts to create a new account.
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your order on our website or the carrier's website.
We process orders quickly, but we may be able to cancel or modify your order if it has not yet shipped. Please contact our customer service team as soon as possible to request a cancellation or modification.