FR Fashion Co. 16" Multi-functional Canvas Messenger Bag

We want to make sure that you receive your order as quickly and efficiently as possible. Here's our shipping policy:

Shipping Rates

Enjoy free shipping on all U.S. orders of $40 or more! Shipments within the United States are sent using standard small parcel rates from California, ensuring a prompt and efficient delivery.

For our international customers, we offer standard shipping rates based on your location, providing reliable and timely service no matter where you are in the world

Order Processing

All orders are processed within 1-3 business days of receiving the order. Once your order has been processed, we'll send you a confirmation email with your shipping details.

Shipping Time

Our shipping times vary depending on your location. For orders within the United States, you can expect to receive your order within 3-7 business days. For international orders, it may take up to 14 business days to receive your order.

Shipping Carriers

We use a variety of shipping carriers to ensure that your order is delivered quickly and efficiently. Our carriers include USPS, UPS, and FedEx.

Order Tracking

Once your order has been shipped, we'll send you a tracking number via email. You can use this number to track your order's progress and estimated delivery date.

Customs and Import Taxes

For international orders, please note that your order may be subject to customs and import taxes. These fees are the responsibility of the customer and are not included in our shipping charges.

If you have any questions or concerns about our shipping policy, please feel free to contact us. We're always happy to help!

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we will gladly accept returns for any items that are in new, unused, and undamaged condition within 30 days of delivery.

Initiating a Return

To initiate a return, please contact our customer service team at customerservice@frfashionco.com with your order number and reason for return. Once we receive your request, we will provide you with instructions on how to proceed with the return process.

Please note that all returns must be sent back in their original packaging and with all original tags still attached. We also require that you provide us with a tracking number for your return shipment, so we can ensure that it has been shipped back to us safely.

Refunds

Once we receive your return, we will inspect the item to ensure it is in new, unused, and undamaged condition. If it meets these criteria, we will process your refund within 5-7 business days. Please note that shipping charges are not refundable, and you will be responsible for the cost of return shipping.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at customerservice@frfashionco.com. We will work with you to resolve the issue and provide a replacement or refund, as necessary.

Need Help?

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're here to help!

At FR Fashion Co., we take pride in the craftsmanship and quality of our products. We're confident in their durability and stand behind them with a comprehensive warranty to ensure your satisfaction and peace of mind.

Warranty Coverage

FR Fashion Co. offers a 1-year warranty from the date of purchase on all our bags. This warranty covers manufacturing defects in materials and workmanship under normal use. Should you experience any issues with your bag during the warranty period, FR Fashion Co. will repair or replace the product at our discretion, free of charge.

Please note that our warranty does not cover:

1. Normal wear and tear, such as scratches, stains, or fading
2. Damage caused by misuse, abuse, or accidents
3. Damage resulting from alterations, modifications, or repairs made by unauthorized personnel
4. Loss or theft of your bag
5. Making a Warranty Claim

To make a warranty claim, please follow these steps:

Contact our customer service team at customerservice@frfashionco.com with a detailed description of the issue and photos of the affected area.

1. Provide proof of purchase, such as an order confirmation or receipt.
2. Our customer service team will review your claim and, if approved, provide instructions on how to send your bag to our repair center.
3. If your bag is found to have a manufacturing defect covered by our warranty, we will repair or replace the product and return it to you free of charge.
4. We strive to process warranty claims as quickly as possible. However, please note that repairs or replacements may take several weeks, depending on the complexity of the issue and availability of replacement parts or products.

At FR Fashion Co., we're committed to providing you with exceptional products and service. Our warranty policy is our promise to stand by the quality of our bags and ensure your satisfaction with your purchase. If you have any questions about our warranty or need assistance with a claim, please don't hesitate to contact our customer service team.