Frequently Asked Questions – FR Fashion Co. Support
Frequently Asked Questions
Questions about an order, shipping, returns or product care. If what you need isn't here, email customerservice@frfashionco.com and a person will answer.
What does shipping cost?
Free standard U.S. shipping on orders over $99 for sling bags and messenger bags. Backpacks ship at a flat $14.99 within the U.S. and duffel and travel bags at a flat $18.99. International shipping is calculated at checkout. We don't quote a delivery window we can't guarantee, so we send a tracking number the moment your order ships.
Do you ship internationally?
Yes. Rates are calculated at checkout by destination. Duties and taxes, where they apply, are the buyer's responsibility.
How do I place an order?
Add what you want to the cart and go through checkout. Once payment and address are confirmed you'll get an email confirmation straight away.
What payment methods do you accept?
Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and FR Fashion Co. gift cards. Pay-over-time options are on our Buy Now, Pay Later page.
How do gift cards work?
Digital gift cards come in $25, $50, $75, $100, $150 and $200. They arrive by email within minutes, never expire, and apply at checkout with a unique code. They can be used on any order, including international ones. See the gift card page.
How do I track my order?
You'll get a tracking link by email as soon as your order ships. It goes straight to the carrier's live updates.
What is your return policy?
30 days from delivery, for unused items in original condition with tags attached. Email customerservice@frfashionco.com to start one, or read the full return policy.
Who pays for return shipping?
U.S. orders: we provide a prepaid return label. International orders: return shipping is the buyer's responsibility and prepaid labels are not provided. Original shipping charges are not refundable either way. We'd rather say that here than at the end of a return.
Can I exchange for a different size or colour?
Yes, within the same 30-day window. Email us and we'll set it up.
Can I change or cancel an order after placing it?
Contact us immediately and we'll try. Once an order has entered processing we can't guarantee a change.
What materials do you use?
Leather, vegan leather, canvas and nylon. Every product page states which one you're getting. Croc-textured pieces are croc-embossed leather, never crocodile. Care instructions by material are in the sizing and care guide.
How do I look after my bag?
Wipe with a soft, damp cloth and a mild soap for tougher marks. Let it dry away from direct heat rather than speeding it up, which is what actually cracks leather. Store it upright with something inside so it holds its shape. Full guidance is in the care guide.
Is there a warranty?
Every bag is covered against manufacturing defects for twelve months from purchase. To claim, email your order number, a description and photos. What is and isn't covered is set out on the warranty page.
Do I need an account?
No. You can check out as a guest. An account just keeps your order history and addresses in one place.
How do I reach a person?
Email customerservice@frfashionco.com. We aim to reply within one business day.