FR Fashion Co. Warranty Policy | Durable Bags Backed by Confidence
At FR Fashion Co., we take pride in the craftsmanship and quality of our bags. Our commitment to durability and customer satisfaction is backed by a comprehensive warranty to give you peace of mind with every purchase.
Warranty Coverage
FR Fashion Co. offers a 1-year warranty from the date of purchase on all our bags. This warranty covers manufacturing defects in materials and workmanship under normal use. If you experience any issues during the warranty period, we will repair or replace the product at no cost to you, at our discretion.
What Our Warranty Covers:
- Manufacturing defects in materials and workmanship
- Issues related to faulty hardware, stitching, or construction
What Our Warranty Does Not Cover:
- Normal wear and tear, such as scratches, stains, or fading
- Damage caused by misuse, abuse, or accidents
- Alterations, modifications, or repairs by unauthorized personnel
- Loss or theft of the bag
How to Make a Warranty Claim
To file a warranty claim, please follow these steps:
- Contact our customer service team at customerservice@frfashionco.com with a detailed description of the issue, along with photos of the affected area.
- Provide proof of purchase, such as an order confirmation or receipt.
- Our team will review your claim and, if approved, provide instructions for sending your bag to our repair center.
- If the issue is covered under warranty, we will repair or replace your bag and return it to you free of charge.
Processing Time
We strive to process warranty claims as quickly as possible. However, please allow several weeks for repairs or replacements, depending on the complexity of the issue and availability of replacement parts or products.
Contact Us
If you have any questions about our warranty policy or need assistance with a claim, our customer service team is here to help:
Your satisfaction is our priority, and our warranty is our promise to stand by the quality of our bags. Shop with confidence at FR Fashion Co., knowing we are committed to your peace of mind.