FR Fashion Co. - Warranty Policy
At FR Fashion Co., we take pride in the craftsmanship and quality of our products. We're confident in their durability and stand behind them with a comprehensive warranty to ensure your satisfaction and peace of mind.
FR Fashion Co. offers a 1-year warranty from the date of purchase on all our bags. This warranty covers manufacturing defects in materials and workmanship under normal use. Should you experience any issues with your bag during the warranty period, FR Fashion Co. will repair or replace the product at our discretion, free of charge.
Please note that our warranty does not cover:
- Normal wear and tear, such as scratches, stains, or fading
- Damage caused by misuse, abuse, or accidents
- Damage resulting from alterations, modifications, or repairs made by unauthorized personnel
- Loss or theft of your bag
- Making a Warranty Claim
To make a warranty claim, please follow these steps:
Contact our customer service team at firstname.lastname@example.org with a detailed description of the issue and photos of the affected area.
- Provide proof of purchase, such as an order confirmation or receipt.
- Our customer service team will review your claim and, if approved, provide instructions on how to send your bag to our repair center.
- If your bag is found to have a manufacturing defect covered by our warranty, we will repair or replace the product and return it to you free of charge.
- We strive to process warranty claims as quickly as possible. However, please note that repairs or replacements may take several weeks, depending on the complexity of the issue and availability of replacement parts or products.
At FR Fashion Co., we're committed to providing you with exceptional products and service. Our warranty policy is our promise to stand by the quality of our bags and ensure your satisfaction with your purchase. If you have any questions about our warranty or need assistance with a claim, please don't hesitate to contact our customer service team.