Customer Service Policy

FR Fashion Co. is committed to providing high quality service to our customers. This explains our customer care policy and how we proactively strive to provide products and services in which our customers can have full confidence. We aim to delivering service levels designed to satisfy our customers needs and expectations, to the highest standards. We aim to set clear standards
of service and to regularly review and improve performance. We operate in an
ethical manner treating customers, employees and suppliers as we would like to
be treated.

Customer Experience:

We aim to understand and measure your expectations in order to provide an
enhanced customer experience.

Accessibility

We provide a wide range of products and services and aim to deliver the best
possible service to all our customers. We will strive to ensure that no customer
is unable to use, or is disadvantaged in accessing, our products and services. We
will consult regularly to review customer needs and requirements. We will act
to avoid and eliminate discrimination against any customer.

Our office opening hours are as follows:

Monday to Friday 09:00 am to 05:00 pm (excluding Bank Holidays.)

Customer Communication

We will set out information about our services clearly and simply so that all our
customers can understand it. This includes information on how to complain or
give feedback about our products and services. We will promote the use of plain language for communication medium. We will answer all correspondence
including letters, faxes and emails in a professional, timely and efficient manner.

Complaints

We will investigate all customer complaints for the products and services we
provide and promptly deal with any complaints received.