Warranty – 1-Year Coverage on All FR Fashion Co. Bags
At FR Fashion Co., we take pride in our craftsmanship and stand behind the quality of every bag we offer. To give you complete peace of mind, every purchase includes our 1-Year Warranty — covering manufacturing defects and ensuring your investment is protected.
What’s Covered
Our warranty applies to any manufacturer defects in materials or workmanship under normal use within 12 months of your purchase date. If an issue arises, we will repair or replace your bag — free of charge.
Covered Items:
- Faulty stitching or loose seams
- Broken zippers or hardware failures
- Structural integrity defects due to workmanship
Not Covered:
- Normal wear and tear (e.g., fading, scuffs, stains)
- Damage from misuse, neglect, or accidents
- Third-party modifications or unauthorized repairs
- Lost or stolen items
How to File a Warranty Claim
If you believe your bag qualifies for a warranty claim, follow these steps:
- Email customerservice@frfashionco.com with a detailed description of the issue.
- Include photos showing the defect and your proof of purchase (e.g., order number or receipt).
- Our team will review your claim and provide next steps — including shipping instructions if necessary.
- Once verified, your bag will be repaired or replaced and shipped back at no cost to you.
Processing Time
We strive to resolve all warranty claims as quickly as possible. Please allow up to 2–3 weeks depending on the nature of the repair or availability of replacement stock.
Questions? We’re Here to Help
For any warranty questions or support inquiries, contact our customer care team:
Thank you for choosing FR Fashion Co. — where every bag is backed by quality, care, and our 1-Year Guarantee.