FR Fashion Co. Warranty – Our Commitment to Quality

At FR Fashion Co., exceptional quality and craftsmanship are at the heart of every product we create. To demonstrate our confidence and ensure your complete satisfaction, we proudly offer a comprehensive 1-Year Warranty on all our bags.

Warranty Coverage Details

Our warranty covers manufacturing defects in materials and workmanship under normal usage conditions for one year from the date of purchase. Should you encounter an issue, we'll gladly repair or replace your bag free of charge, at our discretion.

Covered Under Warranty:

• Manufacturing defects in materials and workmanship
• Defective hardware, stitching issues, and structural concerns

Not Covered Under Warranty:

• Regular wear and tear (scratches, stains, fading)
• Damage resulting from accidents, misuse, or neglect
• Unauthorized alterations, repairs, or modifications
• Loss or theft

How to Submit a Warranty Claim

To initiate your warranty claim, please follow these simple steps:

1. Reach out to our Customer Support team via email at customerservice@frfashionco.com. Provide a detailed description of the issue along with clear photos illustrating the defect.
2. Include proof of purchase (order confirmation or receipt).
3. Our support team will review your claim promptly and guide you through the next steps, including instructions for shipping your bag to our repair center.
4. Upon verification, we'll repair or replace your bag and return it to you at no additional cost.

Processing and Turnaround

We aim to resolve warranty claims swiftly. However, please allow up to several weeks for processing, depending on repair complexity and availability of replacement products or parts.

Need Additional Help?

If you have questions about our warranty policy or need assistance with your claim, please contact our friendly customer service team:

• Email: customerservice@frfashionco.com

Your satisfaction and confidence matter most. At FR Fashion Co., we stand behind every bag we sell.